Terms & Conditions of Sale

Terms & Conditions of Sale

Terms & Conditions of sale

DEFINITIONS

‘Content’ – means all audio recordings and all other content shown on the Website.

‘lestrodorfeo.com’, ‘us’, ‘we’, ‘our’ – means www.lestrodorfeo.com.

‘Terms and Conditions of Sale’ – means these terms and conditions of sale that shall apply to all orders placed for delivery within Europe.

‘Website’ – means the website at lestrodorfeo.com.

‘Website Terms’ – means jointly (i) the Website Terms and Conditions of Use and (ii) the Website Terms and Conditions of Sale.

‘you’ and ‘your’ – means a user of the Website.

Placing an order

To place an order, you must supply lestrodorfeo.com with some compulsory personal information. You warrant that the personal information which you are required to provide is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or use a false name or a name that you are not authorised to use. We shall use your personal information in accordance with our Privacy Policy.

Prices

The prices payable for the goods that you order are clearly set out on the Website and are in Euros (€) and exclude postage and packing. All prices are expressed inclusive of any VAT that is payable at the relevant prevailing rate in Spain.

Prices and offers may vary from time to time and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at the discretion of lestrodorfeo.com and at any time.

Pricing errors

Every effort is made to ensure that the prices shown on the Website are correct. In the unlikely event that an error is made in the price shown on the Website, lestrodorfeo.com will not be obliged to supply the goods to you at the incorrectly stated price. In these circumstances, we shall cancel the order and advise you via email that the order had been cancelled.

For the avoidance of doubt, if the pricing error is obvious and unmistakable and could easily have been recognized by you as a mispricing, we do not have to provide the goods to you at the incorrect price.

Payment

Payment for goods and any applicable delivery charges can be made using the following methods of payment; Paypal and Bank Transfer.

With respect to all payments made by PayPal, payment is processed by us at the point the order is confirmed by you.

With respect to all payments made by Bank Transfer, the order will be processed and prepared for shipping once the funds have been confirmed in our account.

If we cannot take payment from you for whatever reason, after three attempts we shall inform you and your original order will be cancelled and you will be requested to submit a new order with updated payment details or an alternative accepted payment method. If the order fails our security measures in relation to payment tendered, the order will be cancelled. We shall have no liability to you for any goods that we cannot subsequently supply or if the dispatch of goods are delayed due to your methods of payment failing.

Promotional discount codes

We may on occasion offer promotional discount codes which will entitle the holder to a discount. Valid discount codes can only be used at the time of purchase and cannot be used retrospectively. Discount codes can only be used on the Website and will be subject to the terms and conditions supplied with the discount codes.

Availability

If we cannot supply you with the goods you have ordered for whatever reason, we will not process your order and will inform you of this via email and, if you have already paid for the goods, refund you as soon as reasonably possible by way of refund to the original method of payment and including refund of any relevant refundable delivery cost charges. We shall have no liability to you other than by way of refunding any and all monies paid by you to us for the goods we cannot supply.

Delivery

We shall arrange delivery of the goods to the delivery address in Europe that you nominate when you place the order. Goods may be dispatched and arrive separately with no additional postage charges incurred by you.

If for reasons beyond our control we are unable to meet our dispatch targets we will keep you informed of delays by email. If you have any queries regarding delays please email us at shop@lestrodorfeo.com.

The place for delivery of the Goods will be as shown on the Order and the normal method of delivery shall be regular postage.

Risk

Risk of loss and damage of the goods passes to you on the date and time when the goods are delivered to the nominated delivery address.

Delay

Where the supply of goods is delayed or prevented for reasons beyond our control we will be under no liability to you for such delay.

Order fulfillment

In the unlikely event that we are unable to fulfil all or part of your order, we will notify you by e-mail and credit your account with the full amount charged.

Condition of returned goods

You must take reasonable care of the goods whilst they are in your possession. To be eligible for a return, your item must be unopened, in the same condition that you received it and in its original packaging. In the case of media goods (compact disc) any shrink-wrap and/or any other packaging must be intact.

Faulty and damaged goods

If you receive goods from us that are damaged upon delivery or have a manufacturer’s fault, you must email us at shop@lestrodorfeo.com including details of the order, the damage or fault and your name and address. Do not return the goods unless you have been instructed by us to do so.

Return of goods carriage

If you choose to return any goods to us, we shall not be responsible for any loss or damage to the goods while in transit and, for this reason, we recommend that you use a recorded delivery service. If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any monies attributable to you) for such loss or damage. You are responsible for all costs to return goods to us unless we advise you otherwise via email.

Refunds

Once the goods are returned to us we shall refund to you, by the method that you used to pay for the original transaction, the amount in relation to the goods returned and within fourteen (14) days from the date we receive the goods at our warehouse. If you choose to return all the items in your order, this includes refunding the cost of delivery. If you are not returning all the items in your order, the initial delivery cost will not be returned to you.

Warranty

All goods purchased through the Website will correspond with their relevant description on the Website, and they will be of satisfactory quality and fit for non-commercial, domestic use. We do not make any other promises or warranties about the goods.

This warranty does not apply to any defect in the goods arising from (i) fair wear and tear, (ii) wilful damage, abnormal storage, accident, negligence by you or a third party, or (iii) if you fail to use or operate the goods in accordance with the usual usage for such goods or follow user instructions.

Force majeure

lestrodorfeo.com shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control. In the unlikely event that we are unable to fulfil all or part of your order, we will notify you by e-mail and credit your account with the full amount charged.

Other legal notices

There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms govern your use of this Website.

Governing law

The contract between us shall be governed by and interpreted in accordance with Spanish law and the Spanish courts shall have jurisdiction to resolve any dispute between us. By accessing this Website, you agree to submit to Spanish law. All contracts and correspondence shall be concluded in Spanish, or English (if Spanish is not your first language).

Updates to the website terms

lestrodorfeo.com reserves the right to change the Website Terms at any time. Any such change shall take effect when posted on the Website and it is your responsibility to read the Website Terms on each occasion that you use the Website and your continued use by accessing, browsing, registering with, or placing an order on the Website, shall signify your acceptance to be bound by the then current Website Terms. If you do not agree to the Website Terms in their entirety you should not use the Website.

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